{"id":1829,"date":"2017-10-06T14:15:46","date_gmt":"2017-10-06T14:15:46","guid":{"rendered":"http:\/\/support.loginextsolutions.com\/?p=1829"},"modified":"2026-01-28T09:17:41","modified_gmt":"2026-01-28T09:17:41","slug":"order-cancellation","status":"publish","type":"post","link":"https:\/\/support.loginextsolutions.com\/index.php\/2017\/10\/06\/order-cancellation\/","title":{"rendered":"Cancel Orders"},"content":{"rendered":"\n\n\n\t<div class=\"dkpdf-button-container\" style=\" text-align:left \">\n\n\t\t<a class=\"dkpdf-button\" href=\"\/index.php\/wp-json\/wp\/v2\/posts\/1829?pdf=1829\" target=\"_blank\"><span class=\"dkpdf-button-icon\"><i class=\"fa fa-file-pdf-o\"><\/i><\/span> Download PDF<\/a>\n\n\t<\/div>\n\n\n\n\n\n<ul id=\"article-tab\">\n<li><a href=\"#\/2017\/10\/06\/order-cancellation\/\">Desktop\/Laptop<\/a><\/li>\n<li><a href=\"#\/2024\/01\/12\/cancel-orders\/\">Mobile App<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The LogiNext platform lets you cancel orders anytime from the <a href=\"https:\/\/support.loginextsolutions.com\/#\/2017\/10\/12\/orders-list-view-and-map-view-3\/\">Order List View<\/a>. Whether it&#8217;s a customer request, delivery associate unavailability, or any other unexpected reason, the Cancel Orders feature lets you cancel the order and ensure that you can retain control while maintaining clear communication and optimal customer satisfaction. If the order has already been assigned to the delivery associate, upon canceling, the order will be removed from the delivery associate\u2019s list.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Note:<\/strong> Turn the toggle ON, while creating orders to allow order cancellation from the List View.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-23976\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image4-29-1.png\" alt=\"\" width=\"861\" height=\"419\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image4-29-1.png 1999w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image4-29-1-300x146.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image4-29-1-1024x499.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image4-29-1-768x374.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image4-29-1-1536x748.png 1536w\" sizes=\"(max-width: 861px) 100vw, 861px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h4><strong>Steps to Cancel Orders\u00a0<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">To cancel orders, <\/span><span style=\"font-weight: 400;\">follow the steps below:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the Order tab.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the drop-down menu, select All Orders.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-23979\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image3-29-1.png\" alt=\"\" width=\"305\" height=\"314\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image3-29-1.png 558w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image3-29-1-292x300.png 292w\" sizes=\"(max-width: 305px) 100vw, 305px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the necessary order(s) you want to cancel.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-23983\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image7-12-1.png\" alt=\"\" width=\"861\" height=\"157\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image7-12-1.png 1999w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image7-12-1-300x55.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image7-12-1-1024x186.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image7-12-1-768x140.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image7-12-1-1536x280.png 1536w\" sizes=\"(max-width: 861px) 100vw, 861px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the &#8216;Mark as&#8217; button and select the &#8216;Mark as Cancelled&#8217; option from the drop-down menu.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-23988\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image5-23-1.png\" alt=\"\" width=\"860\" height=\"224\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image5-23-1.png 1999w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image5-23-1-300x78.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image5-23-1-1024x267.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image5-23-1-768x200.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image5-23-1-1536x400.png 1536w\" sizes=\"(max-width: 860px) 100vw, 860px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the relevant reason for cancellation and click Save.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-23990\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image2-34-1.png\" alt=\"\" width=\"504\" height=\"273\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image2-34-1.png 1292w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image2-34-1-300x163.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image2-34-1-1024x555.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image2-34-1-768x416.png 768w\" sizes=\"(max-width: 504px) 100vw, 504px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-23989\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image8-7-1.png\" alt=\"\" width=\"505\" height=\"174\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image8-7-1.png 1350w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image8-7-1-300x104.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image8-7-1-1024x353.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image8-7-1-768x265.png 768w\" sizes=\"(max-width: 505px) 100vw, 505px\" \/><br \/>\n<\/span><\/li>\n<li aria-level=\"1\">A Status Change Confirmation pop-up will appear. Select Confirm to cancel the order(s).<br \/>\n<span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-24003\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-02-07-at-11.57.54\u202fAM.png\" alt=\"\" width=\"505\" height=\"215\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-02-07-at-11.57.54\u202fAM.png 1740w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-02-07-at-11.57.54\u202fAM-300x128.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-02-07-at-11.57.54\u202fAM-1024x437.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-02-07-at-11.57.54\u202fAM-768x328.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-02-07-at-11.57.54\u202fAM-1536x655.png 1536w\" sizes=\"(max-width: 505px) 100vw, 505px\" \/><\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">To view the list of cancelled orders, go to Order &gt; All Orders, click the downward arrow, and select Cancelled Orders. <\/span><span style=\"font-weight: 400;\">You can view the list of cancelled orders here.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-24001\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image6-15-1.png\" alt=\"\" width=\"862\" height=\"200\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image6-15-1.png 1999w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image6-15-1-300x69.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image6-15-1-1024x237.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image6-15-1-768x178.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image6-15-1-1536x356.png 1536w\" sizes=\"(max-width: 862px) 100vw, 862px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-24000\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-34-1.png\" alt=\"\" width=\"858\" height=\"345\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-34-1.png 1999w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-34-1-300x121.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-34-1-1024x412.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-34-1-768x309.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-34-1-1536x618.png 1536w\" sizes=\"(max-width: 858px) 100vw, 858px\" \/><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><!-- Created with Elementor --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Download PDF Desktop\/Laptop Mobile App The LogiNext platform lets you cancel orders anytime from the Order List View. Whether it&#8217;s a customer request, delivery associate unavailability, or any other unexpected reason, the Cancel Orders feature lets you cancel the order &hellip; <a href=\"https:\/\/support.loginextsolutions.com\/index.php\/2017\/10\/06\/order-cancellation\/\">Continued<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[],"tags":[2980,3020,3019,3018,3017,3014,3011,3010,2981,128,2979,2978,2974,2969,178,177,130,129],"_links":{"self":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/1829"}],"collection":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=1829"}],"version-history":[{"count":40,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/1829\/revisions"}],"predecessor-version":[{"id":24004,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/1829\/revisions\/24004"}],"wp:attachment":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=1829"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/categories?post=1829"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/tags?post=1829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}