{"id":1836,"date":"2017-10-06T14:20:01","date_gmt":"2017-10-06T14:20:01","guid":{"rendered":"http:\/\/support.loginextsolutions.com\/?p=1836"},"modified":"2026-01-28T09:17:44","modified_gmt":"2026-01-28T09:17:44","slug":"order-tracking","status":"publish","type":"post","link":"https:\/\/support.loginextsolutions.com\/index.php\/2017\/10\/06\/order-tracking\/","title":{"rendered":"Track Orders"},"content":{"rendered":"\n\n\n\t<div class=\"dkpdf-button-container\" style=\" text-align:left \">\n\n\t\t<a class=\"dkpdf-button\" href=\"\/index.php\/wp-json\/wp\/v2\/posts\/1836?pdf=1836\" target=\"_blank\"><span class=\"dkpdf-button-icon\"><i class=\"fa fa-file-pdf-o\"><\/i><\/span> Download PDF<\/a>\n\n\t<\/div>\n\n\n\n\n\n<ul id=\"article-tab\">\n<li><a href=\"#\/2017\/10\/06\/order-tracking\/\">Desktop\/Laptop<\/a><\/li>\n<li><a href=\"#\/2024\/01\/10\/track-orders\/\">Mobile App<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The LogiNext platform allows you to track your orders, right from within the Dispatcher Web App. Once an order is generated in the system, you can track it to access information regarding its status and estimated time of arrival (ETA).<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Note:<\/strong> For an exceptional order tracking experience, you, your customers, and other stakeholders can use the order tracking links. To learn more, click <\/span><a href=\"https:\/\/support.loginextsolutions.com\/index.php\/2021\/03\/01\/end-to-end-order-tracking-experience-2\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400;\">To track orders right from within the Dispatcher Web App, follow these steps:\u00a0\u00a0\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the Order tab.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the drop-down menu, select All Orders.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14261\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image2-28-294x300.png\" alt=\"\" width=\"300\" height=\"306\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image2-28-294x300.png 294w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image2-28.png 648w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the Track Now column, click the tracking icon corresponding to the order you want to track.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-14260\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-28-300x47.png\" alt=\"\" width=\"855\" height=\"134\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-28-300x47.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-28-768x120.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-28-1024x160.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image1-28.png 1999w\" sizes=\"(max-width: 855px) 100vw, 855px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Order Tracking page will open up. At the top, you can view the order timeline, including the date and time stamp of each status update, the current status, and ETA. To learn about how ETA is calculated, click <a href=\"https:\/\/support.loginextsolutions.com\/#\/2019\/03\/25\/eta-properties\/\">here<\/a>.<br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26917\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-16-at-7.53.55\u202fPM-2.png\" alt=\"\" width=\"850\" height=\"366\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-16-at-7.53.55\u202fPM-2.png 2880w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-16-at-7.53.55\u202fPM-2-300x129.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-16-at-7.53.55\u202fPM-2-1024x441.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-16-at-7.53.55\u202fPM-2-768x330.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-16-at-7.53.55\u202fPM-2-1536x661.png 1536w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-16-at-7.53.55\u202fPM-2-2048x881.png 2048w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The map displays the route taken by the delivery associate to complete the order. The most recent tracking point is shown in a card on the map, which includes details such as the location, timestamp of the last update, battery percentage of the delivery associate\u2019s device, vehicle speed, and geocoordinates.<br \/>\n<strong>Note:<\/strong> If you click any order number in the left pane, you will be taken to the Order History page, where you can view the detailed history of that order. To learn more, click <a href=\"https:\/\/support.loginextsolutions.com\/index.php\/2018\/03\/07\/order-history-2\/\">here<\/a>.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-26918\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-20-at-12.12.09\u202fPM.png\" alt=\"\" width=\"850\" height=\"370\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-20-at-12.12.09\u202fPM.png 2880w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-20-at-12.12.09\u202fPM-300x130.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-20-at-12.12.09\u202fPM-1024x445.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-20-at-12.12.09\u202fPM-768x334.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-20-at-12.12.09\u202fPM-1536x668.png 1536w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2025-06-20-at-12.12.09\u202fPM-2048x890.png 2048w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><br \/>\n<\/span><\/span><\/li>\n<\/ol>\n<p><strong>Note:<\/strong> Tracking data is sourced from the Driver App.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><!-- Created with Elementor --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Download PDF Desktop\/Laptop Mobile App The LogiNext platform allows you to track your orders, right from within the Dispatcher Web App. Once an order is generated in the system, you can track it to access information regarding its status and &hellip; <a href=\"https:\/\/support.loginextsolutions.com\/index.php\/2017\/10\/06\/order-tracking\/\">Continued<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[],"tags":[2978,3020,3019,3018,3017,3014,3011,3010,2981,2980,2979,109,2974,2969,2319,169,168,167,112,111,110],"_links":{"self":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/1836"}],"collection":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=1836"}],"version-history":[{"count":24,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/1836\/revisions"}],"predecessor-version":[{"id":26920,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/1836\/revisions\/26920"}],"wp:attachment":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=1836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/categories?post=1836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/tags?post=1836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}