{"id":5246,"date":"2018-05-16T10:13:23","date_gmt":"2018-05-16T10:13:23","guid":{"rendered":"https:\/\/support.loginextsolutions.com\/?p=5246"},"modified":"2026-01-28T09:40:45","modified_gmt":"2026-01-28T09:40:45","slug":"delivery-associate-performance-report","status":"publish","type":"post","link":"https:\/\/support.loginextsolutions.com\/index.php\/2018\/05\/16\/delivery-associate-performance-report\/","title":{"rendered":"Delivery Associate Performance Report"},"content":{"rendered":"\n\n\n\t<div class=\"dkpdf-button-container\" style=\" text-align:left \">\n\n\t\t<a class=\"dkpdf-button\" href=\"\/index.php\/wp-json\/wp\/v2\/posts\/5246?pdf=5246\" target=\"_blank\"><span class=\"dkpdf-button-icon\"><i class=\"fa fa-file-pdf-o\"><\/i><\/span> Download PDF<\/a>\n\n\t<\/div>\n\n\n\n\n\n\n<ul id=\"article-tab\">\n<li><a href=\"#\/2018\/05\/16\/delivery-associate-performance-report\/\">Desktop\/Laptop<\/a><\/li>\n\n\n\n<li><a href=\"#2024\/11\/12\/delivery-associate-performance-report-2\/\">Mobile App<\/a><\/li>\n<\/ul>\n\n\n\n<p>The Delivery Associate Performance Report contains daily performance data of all your delivery associates for the selected time frame. This report contains the data of all delivery associates that are logged into the Driver App and present for the day. It also provides data on those orders and trips that have been completed in the selected time period.&nbsp;Note that any trips that have not been started in the selected time range would not be part of the report.<\/p>\n\n\n\n<p>You can view a delivery associate&#8217;s hours on duty, total orders assigned\/completed\/attempted\/canceled\/missed\/delayed, total busy\/break time, service time, distance traveled, cash balance, average ratings, and much more.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Downloading Delivery Associate Performance Report<\/strong><\/h4>\n\n\n\n<p>To download the Delivery Associate Performance Report, follow these steps:<\/p>\n\n\n\n<ol>\n<li>Click the Fleet tab.<\/li>\n\n\n\n<li>In the drop-down menu, select Delivery Associate.<\/li>\n\n\n\n<li>Click the Download icon.<br><img loading=\"lazy\" decoding=\"async\" width=\"2218\" height=\"693\" class=\"alignnone wp-image-13114\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-3.51.05-PM.png\" alt=\"\" style=\"width: 700px;\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-3.51.05-PM.png 2218w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-3.51.05-PM-300x94.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-3.51.05-PM-768x240.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-3.51.05-PM-1024x320.png 1024w\" sizes=\"(max-width: 2218px) 100vw, 2218px\" \/><\/li>\n\n\n\n<li>Use the calendar icon and select the time frame for which you want to download the report.<br><strong>Note<\/strong>: <i>You can access data only from the past three years. <\/i><\/li>\n\n\n\n<li>Click Apply.<br><img loading=\"lazy\" decoding=\"async\" width=\"1552\" height=\"1344\" class=\"alignnone wp-image-13115\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.09-PM.png\" alt=\"\" style=\"width: 500px;\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.09-PM.png 1552w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.09-PM-300x260.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.09-PM-768x665.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.09-PM-1024x887.png 1024w\" sizes=\"(max-width: 1552px) 100vw, 1552px\" \/><\/li>\n\n\n\n<li>Click the Performance Report button to download this report.<br><img loading=\"lazy\" decoding=\"async\" width=\"1219\" height=\"699\" class=\"alignnone wp-image-13116\" style=\"width: 420px;\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.20-PM.png\" alt=\"\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.20-PM.png 1219w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.20-PM-300x172.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.20-PM-768x440.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.32.20-PM-1024x587.png 1024w\" sizes=\"(max-width: 1219px) 100vw, 1219px\" \/><\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Columns in the Delivery Associate Performance Report<\/strong><\/h4>\n\n\n\n<p>You can view the following columns in the report:<br><img loading=\"lazy\" decoding=\"async\" width=\"2872\" height=\"450\" class=\"wp-image-27218\" style=\"width: 850px;\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.14.48-PM-1.png\" alt=\"\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.14.48-PM-1.png 2872w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.14.48-PM-1-300x47.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.14.48-PM-1-1024x160.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.14.48-PM-1-768x120.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.14.48-PM-1-1536x241.png 1536w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Screenshot-2023-04-07-at-1.14.48-PM-1-2048x321.png 2048w\" sizes=\"(max-width: 2872px) 100vw, 2872px\" \/><\/p>\n\n\n\n<ol>\n<li><u>Date:<\/u>&nbsp;Date for which the delivery associate&#8217;s performance is being recorded.<\/li>\n\n\n\n<li><u>Delivery Associate Name:<\/u>&nbsp;Name of the delivery associate.<\/li>\n\n\n\n<li><u>Employee ID:<\/u>&nbsp;Employee ID of the delivery associate.<\/li>\n\n\n\n<li><u>Delivery Associate Branch:<\/u>&nbsp;The branch with which the delivery associate is linked.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Delivery Associate Branch Description:<\/span>&nbsp;Description of the delivery associate\u2019s branch.<\/li>\n\n\n\n<li><u>Delivery Associate Mobile Number:<\/u>&nbsp;Mobile number of the delivery associate.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">User Name:<\/span>&nbsp;Username of the delivery associate that they use to log into the Driver App.<\/li>\n\n\n\n<li><u>Hours on Duty:<\/u>&nbsp;Total number of hours the delivery associate is logged into the Driver App and marked as present in the day.<\/li>\n\n\n\n<li><u>First Login Time:<\/u>&nbsp;First time in the day when the delivery associate logged into the Driver App.<\/li>\n\n\n\n<li><u>Last Logout Time:<\/u>&nbsp;Last time in the day when the delivery associate logged out of the Driver App.<\/li>\n\n\n\n<li><u>Total Orders:<\/u>&nbsp;Total number of orders that the delivery associate completes, attempts, cancels, or misses in the day.<\/li>\n\n\n\n<li><u>Orders Completed:<\/u>&nbsp;Total number of orders completed by the delivery associate in the day.<\/li>\n\n\n\n<li><u>Orders Attempted:<\/u>&nbsp;Total number of orders attempted but not completed by the delivery associate in the day.<\/li>\n\n\n\n<li><u>Orders Cancelled:<\/u>&nbsp;Total number of orders canceled in the day.<\/li>\n\n\n\n<li><u>Orders Missed:<\/u>&nbsp;Total number of orders missed by the delivery associate in the day.<\/li>\n\n\n\n<li><u>Delayed Orders:<\/u>&nbsp;Total number of orders that were delayed by the delivery associate out of the total orders in the day.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Deliveries done\/hour:<\/span>&nbsp;Total number of orders delivered by a delivery associate \/ Hours on Duty. For example, if a delivery associate delivers 25 orders in a day and was working for 8 hours, then the Deliveries Done\/Hour will be 25\/8, i.e., 3.12.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Total Busy Time (Hrs):<\/span> Total time (in hours) for which the delivery associate was part of an active trip on the Driver App.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Total Break Duration (in mins):<\/span> Time (in mins) for which a delivery associate was on break on the Driver App.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Percentage Utilization:<\/span> This will give you an idea of what percentage of the total time that the delivery associate spends on the Driver App is spent on fulfilling the orders. Percentage Utilization = Busy Time \/ Hours on Duty * 100 %.<\/li>\n\n\n\n<li><u>Service Time Per Order:<\/u>&nbsp;Average service time of all the orders picked up or delivered in a day.<\/li>\n\n\n\n<li><u>Planned Distance Travelled:<\/u>&nbsp;Distance that the delivery associate must travel as per the outcome of the planning engine.<\/li>\n\n\n\n<li><u>Actual Distance Travelled:<\/u>&nbsp;Actual distance traveled by the delivery associate in the day.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Opening Cash Balance:<\/span>&nbsp;Total cash amount present with the delivery associate at the start of the day.<\/li>\n\n\n\n<li><u>Closing Cash Balance:<\/u>&nbsp;Total cash amount present with the delivery associate at the end of the day.<\/li>\n\n\n\n<li><u>Amount Collected by Card:<\/u>&nbsp;Total amount collected by card from all the COD orders in the day.<\/li>\n\n\n\n<li><u>Amount Collected by Cash:<\/u>&nbsp;Total cash amount collected from all the COD orders in the day.<\/li>\n\n\n\n<li><u>Cash Deposited by Delivery Associate:<\/u>&nbsp;Total cash amount deposited by the delivery associate in the day.<\/li>\n\n\n\n<li><u>Cash Pending with Delivery Associate:<\/u>&nbsp;Total cash amount pending with the delivery associate after depositing to the bank or handing over to the operations manager.<\/li>\n\n\n\n<li><u>Average Rating:<\/u>&nbsp;Average ratings received by the delivery associate on completing the orders.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Orders Allocated:<\/span> Total number of orders allocated to the delivery associate in the day.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Orders Accepted:<\/span> Total number of orders accepted by the delivery associate from the allocated orders in the day.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Orders Rejected:<\/span> Total number of orders rejected by the delivery associate from the allocated orders in the day.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Orders Timed Out:<\/span> Total number of orders on which the delivery associate didn&#8217;t take any action (accept\/reject) within the given time of the order in the day.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Capacity In Units:<\/span>&nbsp;Maximum number of units the delivery associate can carry in a trip.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Capacity In Weight:<\/span>&nbsp;Maximum weight delivery associate can carry in a trip.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Capacity In Volume:<\/span>&nbsp;Maximum volume delivery associate can carry in a trip.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Minimum Capacity Utilization In Units:<\/span> Minimum percentage value of capacity in units that the delivery associate must carry in a trip.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Minimum Capacity Utilization In Weight:<\/span> Minimum percentage value of capacity in weight that the delivery associate must carry in a trip.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Minimum Capacity Utilization In Volume:<\/span> Minimum percentage value of capacity in volume that the delivery associate must carry in a trip.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Fixed Cost:<\/span> Fixed cost associated with the delivery associate.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Variable Cost:<\/span>&nbsp;Variable cost associated with the delivery associate.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Skill Set:&nbsp;<\/span>Skills that the delivery associate possesses to fulfill specific orders.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Earnings Amount<\/span>: Total per-order earnings made by the delivery associate.<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Bonus Amount<\/span>: Bonus amount unlocked by the delivery associate.<\/li>\n\n\n\n<li><u>Start (Km):<\/u>&nbsp;Odometer reading (in km) recorded at the start of the day.<\/li>\n\n\n\n<li><u>End (Km):<\/u>&nbsp;Odometer reading (in km) recorded at the end of the day.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Download PDF The Delivery Associate Performance Report contains daily performance data of all your delivery associates for the selected time frame. This report contains the data of all delivery associates that are logged into the Driver App and present for &hellip; <a href=\"https:\/\/support.loginextsolutions.com\/index.php\/2018\/05\/16\/delivery-associate-performance-report\/\">Continued<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[],"tags":[228,504,560,564,960,985,986,987,988,3010,3011,3014,3017,3018,3019,3020],"_links":{"self":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5246"}],"collection":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=5246"}],"version-history":[{"count":35,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5246\/revisions"}],"predecessor-version":[{"id":27235,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5246\/revisions\/27235"}],"wp:attachment":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=5246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/categories?post=5246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/tags?post=5246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}