{"id":5344,"date":"2018-05-18T13:03:37","date_gmt":"2018-05-18T13:03:37","guid":{"rendered":"https:\/\/support.loginextsolutions.com\/?p=5344"},"modified":"2026-01-28T09:40:56","modified_gmt":"2026-01-28T09:40:56","slug":"menu-in-driver-app","status":"publish","type":"post","link":"https:\/\/support.loginextsolutions.com\/index.php\/2018\/05\/18\/menu-in-driver-app\/","title":{"rendered":"The Driver App Menu"},"content":{"rendered":"\n\n\n\t
\n\n\t\t<\/i><\/span> Download PDF<\/a>\n\n\t<\/div>\n\n\n\n\n\n\n

The Menu in the Driver App serves as the central hub for navigating to different screens and features. To access it, tap the hamburger icon in the top-left corner of your screen.
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The delivery associates can then access the following options:<\/span><\/p>\n\n\n\n

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  1. Status:<\/span><\/span> Delivery associates can check their network connectivity status from their profile. When connected to the network, the status is shown as ‘Online’, and when the application is unable to connect, it appears as ‘Offline’.<\/span><\/li>\n\n\n\n
  2. Attendance<\/span><\/span>:<\/span> Delivery associates can mark their attendance in the Driver App using a toggle button. When they turn the toggle on, they will be marked as \u2018Present\u2019, and when they turn it off, they will be marked as \u2018Absent\u2019. You can view a delivery associate\u2019s attendance from the Attendance column in the Delivery Associate List View<\/a> or from the LIVE<\/a> page in the Dispatcher Web App.<\/span><\/li>\n\n\n\n
  3. On Break<\/span>:<\/span> When delivery associates need to take a break during pickups\/deliveries, they can use this toggle to mark themselves on break. If the delivery associate is on break, they will not be considered for auto-assignment. To learn more about this, click here<\/a>.<\/li>\n\n\n\n
  4. Current Orders:<\/span><\/span> Delivery associates can view the list of orders that need to be fulfilled as part of the current running trip.<\/span> Note that canceled orders also appear in the Current Orders tab as part of the current trip, marked with the \u2018Order Canceled\u2019 stamp. <\/span><\/li>\n\n\n\n
  5. Incomplete Orders:<\/span><\/span> Delivery associates can view the list of orders in the current trip that were not fulfilled successfully. To learn more about the Current Orders and Incomplete Orders tabs, click here<\/a>.<\/span><\/li>\n\n\n\n
  6. Bulk Pickup:<\/span><\/span> Delivery associates can select multiple customers\u2019 orders that have the same pickup location and fulfill them together in one go, i.e., in a single pickup cycle.<\/span><\/li>\n\n\n\n
  7. Bulk Deliver:<\/span><\/span> Delivery associates can select multiple customers\u2019 orders that have the same delivery location and fulfill them together in one go, i.e., in a single delivery cycle. To learn more about bulk pickup and delivery, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  8. Order Transfer:<\/span><\/span> Delivery associates can <\/span>transfer\/relay their orders<\/span><\/a> to another delivery associate. This option is especially useful in the case of vehicle breakdowns.<\/span><\/li>\n\n\n\n
  9. My Trips:<\/span><\/span> Delivery associates can view a list of all the trips for the desired day. To learn more about the My Trips section in the Driver App, click here<\/a>. <\/span><\/li>\n\n\n\n
  10. Trip Summary<\/span>:<\/span> Delivery associates can see a summarized view of all the completed trips. They can view a summary of the trip(s) for the day, last week, last month, or last year. To learn more about Trip Summary, click here. <\/a><\/span><\/li>\n\n\n\n
  11. Stop Trip<\/span><\/span>:<\/span> Delivery associates can stop the trip from the menu once they have delivered or picked up all the orders in the trip. You can also make this happen automatically by enabling the Auto Stop Trip After Last Order option in Order Lifecycle Management<\/a>.
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  12. Pending Consent Forms:<\/span><\/span> Delivery associates can view the pending consent form\/instruction documents, etc., fill in the required details, and\/or accept them, as required. To learn more about consent forms, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  13. Dashboard:<\/span><\/span> Delivery associates can view the number of orders that are picked up\/delivered, attempted, and pending for a selected trip or day view. They can see the total amount collected, deposited, or pending for a selected view. For more information about the dashboard, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  14. Payout:<\/span><\/span> Delivery associates can view the payouts and bonuses earned on a daily, weekly, or monthly basis. For more information, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  15. Leaderboard:<\/span><\/span> Delivery associates can view their performance\/ranking amongst the other delivery associates. They can view their profile, points earned, badges received, etc., in the leaderboard. For more information, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  16. Hotspots:<\/span><\/span> Delivery associates can view nearby areas experiencing a surge of orders. Hotspots provide a real-time visual representation of high-demand or high demand-supply gap areas for delivery associates to know where they can expect more orders. The delivery associates can then choose to navigate to these areas to increase their chances of getting assigned more orders. To learn about hotspots, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  17. Orders Punched:<\/span><\/span> Delivery associates can view all the orders they have created themselves via the Driver App. When they tap the Orders Punched option, they will find their created orders under two tabs, Completed and Not Completed. Note that these orders are also available under the Current Orders or Incomplete Orders sections in the Menu, based on their current status. To learn how to create orders using the Driver App, click <\/span>here<\/span><\/a>.
    Note: This feature is only available for Android.<\/span><\/li>\n\n\n\n
  18. Cash Transactions:<\/span><\/span> Delivery associates can use this feature to add new transaction(s) or view the transaction history within the Driver App. They can view all cash\/cheques\/payments collected and\/or deposited at the start\/end of the trip. To learn how to record cash transactions in the Driver App, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  19. Odometer History:<\/span><\/span> Delivery associates can view all the odometer readings recorded at the start\/end of the trip. To learn how to capture odometer readings or view history, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  20. Notifications:<\/span><\/span> Delivery associates can view all the notifications related to trips, orders, chats, special instructions, etc. To know more about the in-app notifications, click <\/span>here<\/span><\/a>.<\/span><\/li>\n\n\n\n
  21. Settings:<\/span><\/span> Delivery associates can view and\/or change the app settings, as required:<\/span>

    a) Biometric Authentication: <\/strong>They can turn the toggle on and enable biometric authentication for logging into the app.
    b) Scanning Preference: <\/strong><\/span>They can specify what entities they need to scan. You can inform your delivery associates of which option to select, out of Manifest, AWB Number, Crates, Items, and All. Further, they can also select how they want to scan: Single (one barcode at a time) or Continuous (multiple barcodes one after another). Once they click OK, their scanning preferences will be saved.

    c) Language:<\/strong> They can specify their chosen language for using the app. Once they click OK, their language preferences will be saved.<\/span>

    d) Change Password:<\/strong> They can change their Driver App password. To learn more, click     here.
    <\/a>f) Select Order Loading Sequence:<\/strong> They can select the order loading sequence within the Driver App. To learn more, click     here<\/a>.<\/span><\/li>\n\n\n\n
  22. Help:<\/span><\/span> <\/span>Delivery associates can use this tab to contact your organization in case of any operational issues. They can also view help videos:

    a) Support Email ID:<\/strong> If an Operational Support Email ID is specified at the branch level, delivery associates linked to that branch will see the branch-specific email ID. If no email ID is provided at the branch level, the system will cascade upwards through the hierarchy to the parent branch, the parent\u2019s parent branch, and so forth. If no email ID is available even at the topmost level, the Operational Support Email ID provided in the Organization Profile will be displayed.
    b) Branch Manager Email ID: <\/strong>The Branch Manager Email ID provided at the branch-level is displayed.
    c) Branch Manager Contact Number:<\/strong> The Branch Manager Contact Number provided at the branch-level is displayed.
    d) Central Help Desk Contact No.:<\/strong> If an Operational Support Phone Number is specified at the branch level, delivery associates linked to that branch will see the branch-specific number in their Driver App. If no number is provided at the branch level, the system will cascade upwards through the hierarchy to the parent branch, the parent\u2019s parent branch, and so forth. If no number is available even at the topmost level, the Operational Support Phone Number in the Organization Profile will be displayed.
    e) Help Content:<\/strong> Here, your delivery associates can view help videos on how to use the Driver App. If you would like to add your own videos,     raise a support ticket<\/a>.<\/li>\n\n\n\n
  23. Rate Us:<\/span><\/span> Delivery associates can use this option to rate the Driver App. This will redirect you to the App Store \/ Play Store where you can rate your experience.<\/span>
    <\/li>\n\n\n\n
  24. About Us:<\/span><\/span> <\/span>Deliver associates can view the application version, Terms and Conditions, and Privacy Policy of the Driver App. They can also understand how the Driver App uses their device features to ensure a smooth delivery experience. For example, the app accesses the camera to capture delivery or pickup proofs. Similarly, it may use phone storage, call functions, network status, and other app permissions to support seamless order fulfillment experience.
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  25. Sign Out:<\/span><\/span> <\/span>Delivery associates can use this option to sign out of the Driver App. Once they click on Sign Out, a pop-up window will appear with a confirmation message \u2018Are you sure you want to Sign Out? They can click OK to proceed.
    <\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Download PDF The Menu in the Driver App serves as the central hub for navigating to different screens and features. To access it, tap the hamburger icon in the top-left corner of your screen. The delivery associates can then access … Continued<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[],"tags":[837,3020,3019,3018,3017,3015,3011,3010,3009,839,838,230,835,834,776,775,575,574,573,572,571,570],"_links":{"self":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5344"}],"collection":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=5344"}],"version-history":[{"count":38,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5344\/revisions"}],"predecessor-version":[{"id":27704,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5344\/revisions\/27704"}],"wp:attachment":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=5344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/categories?post=5344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/tags?post=5344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}