{"id":5531,"date":"2018-05-27T08:14:26","date_gmt":"2018-05-27T08:14:26","guid":{"rendered":"https:\/\/support.loginextsolutions.com\/?p=5531"},"modified":"2026-02-20T08:41:46","modified_gmt":"2026-02-20T08:41:46","slug":"transferring-orders-using-driver-app","status":"publish","type":"post","link":"https:\/\/support.loginextsolutions.com\/index.php\/2018\/05\/27\/transferring-orders-using-driver-app\/","title":{"rendered":"Transfer Orders Using the Driver App"},"content":{"rendered":"\n\n\n\t<div class=\"dkpdf-button-container\" style=\" text-align:left \">\n\n\t\t<a class=\"dkpdf-button\" href=\"\/index.php\/wp-json\/wp\/v2\/posts\/5531?pdf=5531\" target=\"_blank\"><span class=\"dkpdf-button-icon\"><i class=\"fa fa-file-pdf-o\"><\/i><\/span> Download PDF<\/a>\n\n\t<\/div>\n\n\n\n\n\n<p><span style=\"font-weight: 400;\">When delivery associates are out for pickups or deliveries, they might face situations like vehicle breakdowns, traffic, etc., that can cause delays in order fulfillment. In such cases, the delivery associates can transfer the order(s) to another delivery associate to ensure they are fulfilled on time. The Order Transfer feature lets your delivery associates select or scan order(s) and transfer them to another delivery associate. <\/span><span style=\"font-weight: 400;\">Based on the settings that you have configured within their Access Profile, delivery associates can either initiate order transfer requests or directly transfer the orders to other delivery associates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To enable the Order Transfer feature for your delivery associates, you will need to enable its access for them. To learn how to configure accesses for your delivery associates, click <\/span><a href=\"https:\/\/support.loginextsolutions.com\/#\/2021\/07\/14\/driver-app-management-role-based-access-controls\/\" data-wplink-edit=\"true\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">. Go to Settings &gt; Driver App Management &gt; Access Profiles &gt; Order Management and Automation &gt; Allow Delivery Associate to Transfer Orders on the Field.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you enable the toggle, you can view the following options:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Allow Accept \/ Reject Transferred Orders: Enable this toggle to provide your delivery associates the flexibility to accept or reject order transfer requests, as needed. Once enabled, you can specify the timeout period (in sec) in the \u2018Accept or Reject Timeout\u2019 field. Delivery associates must accept or reject the order transfer requests within the specified timeframe. If the set time elapses, the order transfer request will automatically be canceled. Note that the default timeout period is set to 300 seconds. Conversely, if you have disabled the &#8216;Allow Accept \/ Reject Transferred Orders&#8217; toggle, delivery associates will receive transferred orders directly without the option to accept or reject them.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Consider Available Capacity of Delivery Associate: Enable this toggle to ensure that when a delivery associate is selecting recipients for transferring an order, only those with sufficient capacity\u2014based on units, weight, and volume\u2014will be displayed. In case multiple orders are being transferred, the delivery associates with a total available capacity greater than the combined capacity required for all orders will be displayed.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Consider Intransit Delivery Associate: Enable this toggle to include delivery associates who are currently in transit in the list of potential recipients for order transfers.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consider Skill Sets of Delivery Associate: Enable this toggle to ensure that when a delivery associate is selecting recipients for transferring an order, only those with the required skill sets to fulfill the orders are displayed. When transferring multiple orders, only those delivery associates who have all the necessary skill sets to handle every order will be shown.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21794 \" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXc6YFZp7tQEYZmFSc9J-VX5sgoGzEob0JM-I-9gF8Y51w0n7XBdIriECDolGxk9Ig8tOEuCplyl3mf7QLXuLzbsj8mFpkongXYXji4j5p5vdkRTo4r8IUfM.png\" alt=\"\" width=\"860\" height=\"453\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXc6YFZp7tQEYZmFSc9J-VX5sgoGzEob0JM-I-9gF8Y51w0n7XBdIriECDolGxk9Ig8tOEuCplyl3mf7QLXuLzbsj8mFpkongXYXji4j5p5vdkRTo4r8IUfM.png 1600w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXc6YFZp7tQEYZmFSc9J-VX5sgoGzEob0JM-I-9gF8Y51w0n7XBdIriECDolGxk9Ig8tOEuCplyl3mf7QLXuLzbsj8mFpkongXYXji4j5p5vdkRTo4r8IUfM-300x158.png 300w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXc6YFZp7tQEYZmFSc9J-VX5sgoGzEob0JM-I-9gF8Y51w0n7XBdIriECDolGxk9Ig8tOEuCplyl3mf7QLXuLzbsj8mFpkongXYXji4j5p5vdkRTo4r8IUfM-1024x540.png 1024w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXc6YFZp7tQEYZmFSc9J-VX5sgoGzEob0JM-I-9gF8Y51w0n7XBdIriECDolGxk9Ig8tOEuCplyl3mf7QLXuLzbsj8mFpkongXYXji4j5p5vdkRTo4r8IUfM-768x405.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXc6YFZp7tQEYZmFSc9J-VX5sgoGzEob0JM-I-9gF8Y51w0n7XBdIriECDolGxk9Ig8tOEuCplyl3mf7QLXuLzbsj8mFpkongXYXji4j5p5vdkRTo4r8IUfM-1536x809.png 1536w\" sizes=\"(max-width: 860px) 100vw, 860px\" \/><br \/>\n<\/span><\/span><\/li>\n<\/ul>\n<h4><b>Steps to Transfer Orders<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">There are two ways using which the delivery associates can transfer their orders:<\/span><\/p>\n<h4><b>a) Via the Order Transfer page:<\/b><\/h4>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the hamburger icon on the top left corner of your screen.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select Order Transfer in the left navigation bar.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15008 \" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/IhqcwXEr35KabVs0DjyC8FwUt74Kk6Zk5X8xtQuxzt4BeW6bwhH4dXYyLpaKdxqL9eTzUdNH3ftDZdGWRrg_AgvoCZUVzG_RxqDgOHMK-t9byf4Q_ep1wkmyZTqb.jpg\" alt=\"\" width=\"251\" height=\"498\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/IhqcwXEr35KabVs0DjyC8FwUt74Kk6Zk5X8xtQuxzt4BeW6bwhH4dXYyLpaKdxqL9eTzUdNH3ftDZdGWRrg_AgvoCZUVzG_RxqDgOHMK-t9byf4Q_ep1wkmyZTqb.jpg 738w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/IhqcwXEr35KabVs0DjyC8FwUt74Kk6Zk5X8xtQuxzt4BeW6bwhH4dXYyLpaKdxqL9eTzUdNH3ftDZdGWRrg_AgvoCZUVzG_RxqDgOHMK-t9byf4Q_ep1wkmyZTqb-151x300.jpg 151w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/IhqcwXEr35KabVs0DjyC8FwUt74Kk6Zk5X8xtQuxzt4BeW6bwhH4dXYyLpaKdxqL9eTzUdNH3ftDZdGWRrg_AgvoCZUVzG_RxqDgOHMK-t9byf4Q_ep1wkmyZTqb-516x1024.jpg 516w\" sizes=\"(max-width: 251px) 100vw, 251px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15009 \" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/tf1PbUfUbOY47lNVJ0KyhoM2TVV50RFBAKCihkQh2EtZT8Z8MZ7Nlbm3odZUeIhf1UWNz555EzCcl8voFyxudPveQbWZ964FEG4zvXlAjJ-GVTZD_OnnM744s2ZP.jpg\" alt=\"\" width=\"250\" height=\"494\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/tf1PbUfUbOY47lNVJ0KyhoM2TVV50RFBAKCihkQh2EtZT8Z8MZ7Nlbm3odZUeIhf1UWNz555EzCcl8voFyxudPveQbWZ964FEG4zvXlAjJ-GVTZD_OnnM744s2ZP.jpg 738w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/tf1PbUfUbOY47lNVJ0KyhoM2TVV50RFBAKCihkQh2EtZT8Z8MZ7Nlbm3odZUeIhf1UWNz555EzCcl8voFyxudPveQbWZ964FEG4zvXlAjJ-GVTZD_OnnM744s2ZP-152x300.jpg 152w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/tf1PbUfUbOY47lNVJ0KyhoM2TVV50RFBAKCihkQh2EtZT8Z8MZ7Nlbm3odZUeIhf1UWNz555EzCcl8voFyxudPveQbWZ964FEG4zvXlAjJ-GVTZD_OnnM744s2ZP-518x1024.jpg 518w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Order Transfer screen will open. Here you can view all the orders that you have in the current running trip. <\/span><span style=\"font-weight: 400;\">To transfer the desired order(s), you can either scan them one by one or long-press one of them and continue selecting all the orders from the list.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once you have selected the required orders, click the \u2018Transfer to\u2019 button to proceed.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21797 \" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXeHNbMCzbViiEnBvWl5yXNT1TCP7JV3l9f-CtFUENT1KY1sPDbRZTzdQUbcyg4pET8QqjOgXKGL63_NgImQAN8kyW_k6-z-RoFPArKrhZWta6v2VrfVhrr6.png\" alt=\"\" width=\"250\" height=\"495\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXeHNbMCzbViiEnBvWl5yXNT1TCP7JV3l9f-CtFUENT1KY1sPDbRZTzdQUbcyg4pET8QqjOgXKGL63_NgImQAN8kyW_k6-z-RoFPArKrhZWta6v2VrfVhrr6.png 738w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXeHNbMCzbViiEnBvWl5yXNT1TCP7JV3l9f-CtFUENT1KY1sPDbRZTzdQUbcyg4pET8QqjOgXKGL63_NgImQAN8kyW_k6-z-RoFPArKrhZWta6v2VrfVhrr6-151x300.png 151w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXeHNbMCzbViiEnBvWl5yXNT1TCP7JV3l9f-CtFUENT1KY1sPDbRZTzdQUbcyg4pET8QqjOgXKGL63_NgImQAN8kyW_k6-z-RoFPArKrhZWta6v2VrfVhrr6-517x1024.png 517w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">This will take you to the \u2018Delivery Associates Selection\u2019 screen, where you will find a list of AI-recommended as well as other delivery associates along with their various details, such as name, associated branch, distance, available capacity, last received tracking details, whether they are online\/offline, whether they are on break, and more. The recommended list consists of delivery associates that are \u2018Present\u2019 for the day and have their current status as \u2018Online\u2019, sorted by proximity.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Note:<\/b><span style=\"font-weight: 400;\"> Delivery associates in both the &#8216;AI Recommended&#8217; and &#8216;Others&#8217; lists belong to the same branch and share the same Access Profile as the associate transferring the order. The lists are generated based on skill set, capacity, and other constraints defined in the Access Profile.\u00a0<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Se<\/span><span style=\"font-weight: 400;\">lect the relevant delivery associate to whom you want to transfer the order(s) and click Yes on the confirmation screen.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-32068\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/DA-order-transfer.png\" alt=\"\" width=\"250\" height=\"510\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/DA-order-transfer.png 720w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/DA-order-transfer-147x300.png 147w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/DA-order-transfer-502x1024.png 502w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-32071\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2.png\" alt=\"\" width=\"250\" height=\"508\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2.png 1440w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-148x300.png 148w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-504x1024.png 504w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-768x1562.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-755x1536.png 755w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-1007x2048.png 1007w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/span><\/li>\n<\/ol>\n<h4><b>b) Via the Current Orders page:<\/b><\/h4>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the hamburger icon on the top left corner of your screen.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click Current Orders in the left navigation bar.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21822\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/horizontal-elipses.png\" alt=\"\" width=\"249\" height=\"494\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/horizontal-elipses.png 738w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/horizontal-elipses-151x300.png 151w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/horizontal-elipses-516x1024.png 516w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21816\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/current-orders-listAD_4nXfbw4CkeO72UnN5CSD_UythWLd98ozHr0gxhDnzxgA6P-QoHv4xRQN1d13sunRe7AvcjmhdpVSfHOxAarIb66-Iczn0WmcDkVvPkZGB7DfnjWbLLG3-Clj3.png\" alt=\"\" width=\"251\" height=\"496\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/current-orders-listAD_4nXfbw4CkeO72UnN5CSD_UythWLd98ozHr0gxhDnzxgA6P-QoHv4xRQN1d13sunRe7AvcjmhdpVSfHOxAarIb66-Iczn0WmcDkVvPkZGB7DfnjWbLLG3-Clj3.png 738w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/current-orders-listAD_4nXfbw4CkeO72UnN5CSD_UythWLd98ozHr0gxhDnzxgA6P-QoHv4xRQN1d13sunRe7AvcjmhdpVSfHOxAarIb66-Iczn0WmcDkVvPkZGB7DfnjWbLLG3-Clj3-152x300.png 152w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/current-orders-listAD_4nXfbw4CkeO72UnN5CSD_UythWLd98ozHr0gxhDnzxgA6P-QoHv4xRQN1d13sunRe7AvcjmhdpVSfHOxAarIb66-Iczn0WmcDkVvPkZGB7DfnjWbLLG3-Clj3-518x1024.png 518w\" sizes=\"(max-width: 251px) 100vw, 251px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To transfer the desired order(s), long-press one of the order cards and continue selecting all the orders from the list.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the vertical ellipsis icon and select the Order Transfer option.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21800\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXerFLyUht5ibpdS42axCwKQaxQGWTjvtP9ZGHKT0wXpvQCHB__v8Wo3YU5ZPy192Fz1vjFR8vyDaekArx2B1_BQqZJqJjp8x8qLxsi4CGKkodQNGMhUkmbg.png\" alt=\"\" width=\"250\" height=\"508\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXerFLyUht5ibpdS42axCwKQaxQGWTjvtP9ZGHKT0wXpvQCHB__v8Wo3YU5ZPy192Fz1vjFR8vyDaekArx2B1_BQqZJqJjp8x8qLxsi4CGKkodQNGMhUkmbg.png 720w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXerFLyUht5ibpdS42axCwKQaxQGWTjvtP9ZGHKT0wXpvQCHB__v8Wo3YU5ZPy192Fz1vjFR8vyDaekArx2B1_BQqZJqJjp8x8qLxsi4CGKkodQNGMhUkmbg-148x300.png 148w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXerFLyUht5ibpdS42axCwKQaxQGWTjvtP9ZGHKT0wXpvQCHB__v8Wo3YU5ZPy192Fz1vjFR8vyDaekArx2B1_BQqZJqJjp8x8qLxsi4CGKkodQNGMhUkmbg-504x1024.png 504w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21801\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXd_FcbTn91QCRKqh1vbb4JPQHZlMOzGwJ4W_ep1NwGn1bF7O4YajMYcjmWdvaHouL0YlXIgjwvYMuKqhk0cl5G5EqJ5-XhWFbuysl0rlh5CXOLstPooigN2.png\" alt=\"\" width=\"250\" height=\"510\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXd_FcbTn91QCRKqh1vbb4JPQHZlMOzGwJ4W_ep1NwGn1bF7O4YajMYcjmWdvaHouL0YlXIgjwvYMuKqhk0cl5G5EqJ5-XhWFbuysl0rlh5CXOLstPooigN2.png 720w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXd_FcbTn91QCRKqh1vbb4JPQHZlMOzGwJ4W_ep1NwGn1bF7O4YajMYcjmWdvaHouL0YlXIgjwvYMuKqhk0cl5G5EqJ5-XhWFbuysl0rlh5CXOLstPooigN2-147x300.png 147w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXd_FcbTn91QCRKqh1vbb4JPQHZlMOzGwJ4W_ep1NwGn1bF7O4YajMYcjmWdvaHouL0YlXIgjwvYMuKqhk0cl5G5EqJ5-XhWFbuysl0rlh5CXOLstPooigN2-502x1024.png 502w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21802\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Order-Transfer.png\" alt=\"\" width=\"250\" height=\"509\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Order-Transfer.png 720w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Order-Transfer-147x300.png 147w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/Order-Transfer-503x1024.png 503w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will be redirected to the Order Transfer page. Click the \u2018Transfer to\u2019 button to proceed.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21803\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/latest.-AD_4nXc3F6zhIeZZFFdYoL8WDwxi2j5WD89sTeOPK_aZRv2rw5fbP81CKSPDITSMN0U4DC8AHVPGvan3eUOelLwHoS5PVU-t6SHjUQwtJY1W-uzKr4O_sBgC2YCD.png\" alt=\"\" width=\"250\" height=\"510\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/latest.-AD_4nXc3F6zhIeZZFFdYoL8WDwxi2j5WD89sTeOPK_aZRv2rw5fbP81CKSPDITSMN0U4DC8AHVPGvan3eUOelLwHoS5PVU-t6SHjUQwtJY1W-uzKr4O_sBgC2YCD.png 720w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/latest.-AD_4nXc3F6zhIeZZFFdYoL8WDwxi2j5WD89sTeOPK_aZRv2rw5fbP81CKSPDITSMN0U4DC8AHVPGvan3eUOelLwHoS5PVU-t6SHjUQwtJY1W-uzKr4O_sBgC2YCD-147x300.png 147w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/latest.-AD_4nXc3F6zhIeZZFFdYoL8WDwxi2j5WD89sTeOPK_aZRv2rw5fbP81CKSPDITSMN0U4DC8AHVPGvan3eUOelLwHoS5PVU-t6SHjUQwtJY1W-uzKr4O_sBgC2YCD-502x1024.png 502w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The \u2018Delivery Associates Selection\u2019 screen shows a list of all delivery associates AI-recommended and others, whether they are online, offline, or on break, along with their details such as name, associated branch name, distance, available capacity, and last received tracking details. <\/span><span style=\"font-weight: 400;\">The recommended list consists of delivery associates that are \u2018Present\u2019 for the day and have their current status as \u2018Online\u2019, sorted by proximity.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Note:<\/b><span style=\"font-weight: 400;\"> Delivery associates in both the &#8216;AI Recommended&#8217; and &#8216;Others&#8217; lists belong to the same branch and share the same Access Profile as the associate transferring the order. The lists are generated based on skill set, capacity, and other constraints defined in the Access Profile.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can select the relevant delivery associate to whom you want to transfer the orders and click Yes on the confirmation pop-up.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-32068\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/DA-order-transfer.png\" alt=\"\" width=\"250\" height=\"510\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/DA-order-transfer.png 720w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/DA-order-transfer-147x300.png 147w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/DA-order-transfer-502x1024.png 502w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-32071\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2.png\" alt=\"\" width=\"250\" height=\"508\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2.png 1440w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-148x300.png 148w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-504x1024.png 504w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-768x1562.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-755x1536.png 755w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/image-21-2-1007x2048.png 1007w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/span><\/li>\n<\/ol>\n<h4><b>Viewing Order Transfer Requests and Transferred Orders<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">If you have enabled the \u2018Allow Accept \/ Reject transferred orders\u2019 toggle, delivery associates can view all the received order transfer requests in the \u2018New\u2019 Orders tab where they can accept or reject them, as needed. Once accepted, these orders will appear in the \u2018Current\u2019 tab, where they can fulfill those orders, as required. Conversely, if you have disabled the \u2018Allow Accept \/ Reject transferred orders\u2019 toggle, delivery associates can directly view all received orders in the \u2018Current\u2019 tab, where they can fulfill them, as required.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21807\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXd87FDcLwHReJrS2Xvsu_glGWSVX9ccnIBjEHppj5TS1Wg_sk9Ltfez707McJuuWiUsxCJz9AwoZ3sc4Z6Bj3OnGTmHr7tsC1T1xn7XmpiR1dkRIIFhjgLZ.png\" alt=\"\" width=\"251\" height=\"531\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXd87FDcLwHReJrS2Xvsu_glGWSVX9ccnIBjEHppj5TS1Wg_sk9Ltfez707McJuuWiUsxCJz9AwoZ3sc4Z6Bj3OnGTmHr7tsC1T1xn7XmpiR1dkRIIFhjgLZ.png 375w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXd87FDcLwHReJrS2Xvsu_glGWSVX9ccnIBjEHppj5TS1Wg_sk9Ltfez707McJuuWiUsxCJz9AwoZ3sc4Z6Bj3OnGTmHr7tsC1T1xn7XmpiR1dkRIIFhjgLZ-142x300.png 142w\" sizes=\"(max-width: 251px) 100vw, 251px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21809\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXfSclK-AKnsB3-tQ3NwPrRbLq0VWIX93TxJVfnJUu5CM8rhxhylrpeGPWh6tyJht35sWbKiQZCQkKoVGXVD8qx2M3tmBtR8GYLErHdtE4NV9ymctQ2P88Kz.png\" alt=\"\" width=\"251\" height=\"531\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXfSclK-AKnsB3-tQ3NwPrRbLq0VWIX93TxJVfnJUu5CM8rhxhylrpeGPWh6tyJht35sWbKiQZCQkKoVGXVD8qx2M3tmBtR8GYLErHdtE4NV9ymctQ2P88Kz.png 375w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/AD_4nXfSclK-AKnsB3-tQ3NwPrRbLq0VWIX93TxJVfnJUu5CM8rhxhylrpeGPWh6tyJht35sWbKiQZCQkKoVGXVD8qx2M3tmBtR8GYLErHdtE4NV9ymctQ2P88Kz-142x300.png 142w\" sizes=\"(max-width: 251px) 100vw, 251px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21810\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/lastAD_4nXeJ0HZebzAP8tUzii3qtzKSlfmQDdlfbptaOkkuWOoV80_TzlCuFZ-lO-Lq0k4Jh7hAQExLk9Yk0YXfzcJs8zDirZfxPrgAZXeFaotoxXTeg_wqKnli7k0n.png\" alt=\"\" width=\"265\" height=\"529\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/lastAD_4nXeJ0HZebzAP8tUzii3qtzKSlfmQDdlfbptaOkkuWOoV80_TzlCuFZ-lO-Lq0k4Jh7hAQExLk9Yk0YXfzcJs8zDirZfxPrgAZXeFaotoxXTeg_wqKnli7k0n.png 801w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/lastAD_4nXeJ0HZebzAP8tUzii3qtzKSlfmQDdlfbptaOkkuWOoV80_TzlCuFZ-lO-Lq0k4Jh7hAQExLk9Yk0YXfzcJs8zDirZfxPrgAZXeFaotoxXTeg_wqKnli7k0n-150x300.png 150w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/lastAD_4nXeJ0HZebzAP8tUzii3qtzKSlfmQDdlfbptaOkkuWOoV80_TzlCuFZ-lO-Lq0k4Jh7hAQExLk9Yk0YXfzcJs8zDirZfxPrgAZXeFaotoxXTeg_wqKnli7k0n-513x1024.png 513w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/lastAD_4nXeJ0HZebzAP8tUzii3qtzKSlfmQDdlfbptaOkkuWOoV80_TzlCuFZ-lO-Lq0k4Jh7hAQExLk9Yk0YXfzcJs8zDirZfxPrgAZXeFaotoxXTeg_wqKnli7k0n-768x1534.png 768w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/lastAD_4nXeJ0HZebzAP8tUzii3qtzKSlfmQDdlfbptaOkkuWOoV80_TzlCuFZ-lO-Lq0k4Jh7hAQExLk9Yk0YXfzcJs8zDirZfxPrgAZXeFaotoxXTeg_wqKnli7k0n-769x1536.png 769w\" sizes=\"(max-width: 265px) 100vw, 265px\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><b>Note:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once a delivery associate has sent a transfer request for an order, they cannot initiate another transfer request for that order or proceed with the order&#8217;s pickup\/delivery until the initial request is either \u2018Accepted\u2019 or \u2018Rejected\u2019.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">In the case of grouped orders, delivery associates can click the + icon to view all the associated orders.<br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21813\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/2ndlastAD_4nXcWZeeNDpx3fc4pqwgu8MNucEYaOYVRLBq1OLKqvoulSuJL5UbGZAhkRFGYH0gCl61OB3LHZtBoQDLIISuYWEoOqCMZ3wRQmlacIyq0FLjB2lpVdTpoh6Wf.png\" alt=\"\" width=\"250\" height=\"528\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/2ndlastAD_4nXcWZeeNDpx3fc4pqwgu8MNucEYaOYVRLBq1OLKqvoulSuJL5UbGZAhkRFGYH0gCl61OB3LHZtBoQDLIISuYWEoOqCMZ3wRQmlacIyq0FLjB2lpVdTpoh6Wf.png 375w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/2ndlastAD_4nXcWZeeNDpx3fc4pqwgu8MNucEYaOYVRLBq1OLKqvoulSuJL5UbGZAhkRFGYH0gCl61OB3LHZtBoQDLIISuYWEoOqCMZ3wRQmlacIyq0FLjB2lpVdTpoh6Wf-142x300.png 142w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-21814\" src=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/last-lastAD_4nXcPkyplS8xwrS65OGnZgBK-zqHm3cbOU0W-uS2t9H_jv_cXNv897IkaSa6Qbg-YM6DbzSD1njNigJU8FDqHYeXF-KwVYHQ95iHXUQs_lAT0VT27fL-H8rSk.png\" alt=\"\" width=\"254\" height=\"526\" srcset=\"https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/last-lastAD_4nXcPkyplS8xwrS65OGnZgBK-zqHm3cbOU0W-uS2t9H_jv_cXNv897IkaSa6Qbg-YM6DbzSD1njNigJU8FDqHYeXF-KwVYHQ95iHXUQs_lAT0VT27fL-H8rSk.png 375w, https:\/\/support.loginextsolutions.com\/wp-content\/uploads\/last-lastAD_4nXcPkyplS8xwrS65OGnZgBK-zqHm3cbOU0W-uS2t9H_jv_cXNv897IkaSa6Qbg-YM6DbzSD1njNigJU8FDqHYeXF-KwVYHQ95iHXUQs_lAT0VT27fL-H8rSk-145x300.png 145w\" sizes=\"(max-width: 254px) 100vw, 254px\" \/><\/li>\n<\/ul>\n<p><!-- Created with Elementor --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Download PDF When delivery associates are out for pickups or deliveries, they might face situations like vehicle breakdowns, traffic, etc., that can cause delays in order fulfillment. In such cases, the delivery associates can transfer the order(s) to another delivery &hellip; <a href=\"https:\/\/support.loginextsolutions.com\/index.php\/2018\/05\/27\/transferring-orders-using-driver-app\/\">Continued<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"categories":[],"tags":[1384,3020,3019,3018,3017,3015,3011,3010,3009,1385,65,1383,645,644,643,642,639,638,637,203],"_links":{"self":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5531"}],"collection":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=5531"}],"version-history":[{"count":31,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5531\/revisions"}],"predecessor-version":[{"id":32076,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/5531\/revisions\/32076"}],"wp:attachment":[{"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=5531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/categories?post=5531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.loginextsolutions.com\/index.php\/wp-json\/wp\/v2\/tags?post=5531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}